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FAQ

Need help?

In this section, you'll find answers to the most frequently asked questions. We've gathered all the important information in one place so you can quickly find the answers you need.


Products

01
Which SHEMAX range hood should you choose?

Every SHEMAX range hood is designed for professional use. Choose the model that best suits your needs.

• Style Pro – a model with a metal body and two motors. It’s the perfect choice because it combines power and vibrancy, and is available in 8 colors.

• PetitePro X by SHEMAX – a single-motor model with a plastic housing. It’s an excellent choice because it’s lightweight, portable, and suitable for both manicures and pedicures.

• V PRO – a built-in model suitable for salons with multiple stylists, as it saves space and ensures maximum comfort while working.

• PetitePro V by SHEMAX – a compact built-in model that combines ergonomics, practicality, and modern design.

• DUO PRO – a professional pedicure dust extractor with built-in LED lighting, designed for comfortable use and effective dust collection.

Detailed specifications for each model are available on the product pages.

Not sure which model is right for you? Contact our specialists using the feedback form or email us at info@shemax.ua — We'll help you choose the best solution.


02
How often should the filter be replaced?

To maintain maximum performance, we recommend replacing the filter:

• SHEMAX manicure dryers — every 1.5–3 months;

• SHEMAX pedicure extractors — every 3–5 months.

After each client, clean the filter of dust and use only genuine SHEMAX replacement filters.


03
How do I maintain my SHEMAX range hood?

To ensure your range hood operates reliably and to extend its service life, follow these simple guidelines.

General Care

• Clean the housing and metal parts regularly to remove dust.

• During extended breaks, unplug the range hood from the power outlet.

• Do not allow moisture to get inside the device, and do not use it in environments with high humidity.

Caring for Metal Surfaces

The metal components of SHEMAX products are made of stainless steel. To preserve their appearance and properties, we recommend using only appropriate care products.

Do not use:

• products containing chlorides (such as chlorhexidine or sodium hypochlorite);

• acidic and alkaline disinfectants;

• abrasive products;

• wet wipes or products that leave a film or moisture on the surface.

We recommend using:

• disinfectants containing isopropyl alcohol (70–80%);

• chlorine-free disinfectant sprays or wipes suitable for metal or medical surfaces;

• soft, lint-free cloths, microfiber cloths, or disposable paper towels.

After disinfecting metal surfaces, be sure to wipe them dry.

Filter Maintenance

Clean the filter after each customer:

1. Unplug the range hood from the electrical outlet.

2. Remove the dust with a soft brush or brush it onto a damp cloth.

3. Do not wash the filter with water or any other liquids.

The SHEMAX filter is replaceable. Depending on how often you use it, we recommend replacing it every 2–3 months. For maximum effectiveness, use only genuine SHEMAX filters.


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Warranty, Returns, and Exchanges

04
What is the warranty period?

SHEMAX electrical equipment is covered by an official 12-month warranty from the date of sale to the end user. The warranty covers manufacturing defects provided that the operating instructions are followed; it does not apply in cases of mechanical damage, unauthorized repairs, modifications to the product’s design, or violations of the operating conditions.


05
How do I file a warranty claim?

If you purchased a product on the official SHEMAX website, please fill out the service request form—one of our representatives will contact you shortly to help resolve the issue.

If you purchased the product from an authorized dealer, please contact the seller directly where you made the purchase.

Fill out the service form


06
How can I contact SHEMAX customer support?

You can contact us via the feedback form on the website, by email, or by calling the phone numbers listed on the “Contact Information". We'll help you choose products, place your order, and provide service and warranty support.


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Shipping and Payment

07
Order Processing

All orders are placed through the official SHEMAX website.

Orders placed and paid for by 11:00 a.m. on a business day are usually shipped the same day. Orders placed after 11:00 a.m. are shipped the next business day.

The standard order processing time is 1–3 business days after payment is confirmed.

Shipping

We offer delivery by courier or to a pickup location (depending on the country).

• European Union countries — 1–3 business days.

• Other countries — 5–10 business days.

Shipping to EU countries costs €17. For other countries, the shipping cost is calculated automatically during checkout.

Once your order has been shipped, you will receive an email with a tracking number.


08
Payment

Payment is made online via Stripe.

Available payment methods:

• Visa

• Mastercard

• Apple Pay

• Google Pay

For certain countries, payment via Klarna (“Buy Now, Pay Later”) is also available.

All payments are processed through secure payment systems. Orders are shipped after payment has been successfully confirmed.


09
Payment by Invoice

If you need an invoice for payment, place your order and indicate in the comments that you would like to receive an invoice. Our manager will contact you and send it to you for payment.


10
Repeat Payment

If payment has not been completed, your order will be automatically saved. An email containing a link to complete the payment will be sent to the email address you provided during checkout.

You do not need to place your order again or add items to your cart.


11
Receiving an Order

Upon receipt, we recommend that you check the condition of the packaging, the appearance of the product, and that the order is complete. If you notice any damage or discrepancies, please contact SHEMAX customer support.


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Warranty and Service

Warranty Terms

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The warranty is valid for 12 months from the date of purchase

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Covers manufacturing defects and malfunctions

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Covers all damage, except in cases of misuse

How to Get Warranty Service

01
Please have your receipt or another document confirming your purchase ready
02
Describe the problem and, if possible, include a photo or video
03
Submit a request using the contact form or visit the service center

Contact Information for Authorized Service Centers

MORE INFORMATION

Kyiv

15 Prykladna St.

+38 (044) 123-45-67

Lviv

3 Maysternaya St.

+38 (032) 765-43-21

Feedback Form

Please fill out the form if you couldn't find the answer in the FAQ section, need advice from a specialist, or need to submit a repair request

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